Privacy Policy

Effective date: Nov 11, 2026

What changed on Nov 11, 2026: quotes we email you now come with a private page to view and approve them, and we note when that page is opened (Section 3, “Quotes we send you”).

What changed on Nov 8, 2026: how our website measures visits. We no longer store IP addresses or use an outside service to look up your location, and we explain what our own measurement records and how your Accept or Decline choice changes it (Sections 3, 6, 7, 9 and 11).

1. Who We Are

On Air Productions LA ("we," "us," or "our") is an event entertainment company based in Encino, Los Angeles, California. Our website is https://www.onairpros.com. You can contact us at events@onairpros.com or 310-200-1134. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.

2. The Short Version

We collect what you share with us so we can plan your event and stay in touch. We use trusted service providers to run our website, email, text messages and our AI assistant. We don't sell your personal information, and we don't share it for targeted advertising.

3. Information We Collect

What you give us. Your name, email address, phone number, event type, date, venue or city, guest count, the services you're interested in, how you found us, and anything you write to us. That includes our website form, emails (and any files you attach), text messages, phone calls, and lead forms on Facebook or Instagram.

Conversations with Aria, our AI assistant. The messages you type in the chat and, for voice calls, an audio recording and a written transcript of the call.

Automatically, when you visit. Our website measures visits with its own tools and sets no cookies for this. For each page view we record the page, when it was viewed, how long it was on screen, how far it was scrolled, your type of device, browser and operating system, your browser's language, the website or link that sent you, and your approximate location (country, state or region, and city), which our hosting provider, Vercel, works out from your IP address. We don't store your IP address: it's used only for a moment, to work out that approximate location and to protect our website from abuse and automated traffic. Unless you click Decline, the pages you view are grouped into one visit with a random id your browser keeps only until you close the tab, and we note what you did during that visit (for example, that you opened a chat with Aria, started a call with her, started or sent a form, or tapped our phone number), never what you typed or said. Your conversations with Aria are described above and in Section 5. If you send us an inquiry or talk with Aria, we connect that visit to your inquiry so our team knows how you found us. If you click Accept, your browser also keeps a random id for up to 12 months so we can tell a returning visitor from a new one, and Google Analytics collects usage data (see Section 7). If you click Decline, or your browser sends a Global Privacy Control signal, we only count each page view on its own (the page, how long it was on screen and how far it was scrolled, your type of device, your country and state, and the kind of site that sent you), with no visit id, no city and no link to an inquiry, and clicking Decline also removes the visit we had recorded so far.

Blog reading. On blog articles we measure reading: whether an article was opened, how long it was on screen, how far it was scrolled, and where the visit came from. It's stored without your name or IP address.

Quotes we send you. When we email you a quote, it comes with a private link where you can view it, save it as a PDF and approve it. When that page is opened, we note the time and your type of device (for example, iPhone or Mac), so we know the quote reached you; if you approve it, we note that, along with anything you write with it. That page sets no cookies and loads no analytics, and your IP address isn't stored.

4. How We Use It

• To answer your inquiry and prepare quotes
• To plan and deliver your event, and to follow up with you
• To keep records of our conversations and our work together
• To improve our website and services, and to keep the site secure
• To meet our legal obligations

If you've booked or inquired with us, we may occasionally email you about our services. Every such email tells you how to unsubscribe.

5. Aria, Our AI Assistant, and Other AI Tools

Aria is an automated AI assistant, not a person. Chats with Aria are processed by Anthropic, and voice calls by ElevenLabs (and the AI model providers it uses), so Aria can answer you. Voice calls are recorded and transcribed, and chats are saved, so our team can follow up. Our team also receives each chat transcript, and each call's recording and transcript, by email. You can always reach a person instead at 310-200-1134 or events@onairpros.com.

We also use AI tools (from Anthropic and ElevenLabs) to help our team read and organize the messages you send us and to draft replies. A person on our team decides what is sent.

Aria's answers are general information. Only our written agreement confirms a booking, a date or a price.

6. Who We Share It With

We don't sell your personal information, and we don't share it for targeted advertising. We share it only with service providers that work for us, and only as needed:

• Website hosting (including the approximate location described in Section 3), file storage and our database (Vercel, Neon)
• Email (our email providers)
• Text messages and alerts to our team (Twilio)
• Our AI assistant and AI tools (Anthropic, ElevenLabs)
• Quotes and invoices (Invoice Simple)
• Looking up the address of your event's venue (Google Maps, OpenStreetMap)
• Analytics, only if you accept cookies (Google)
• Meta, if you contact us through a Facebook or Instagram lead form

We may also share information when the law requires it, to protect our rights or safety or those of others, or as part of a sale or transfer of our business. With your OK, we may share event details with the venue or vendors working your event.

7. Cookies and Similar Technology

Necessary. Your cookie choice is remembered in your browser (localStorage, onair_cookie_consent). Your browser also keeps a few things on your own device so the site works smoothly: an unsent contact-form draft, your recent chat with Aria (so it's still there if you reload), whether you've seen our intro, and a video's sound setting.

Analytics, only if you click Accept. Google Analytics cookies (_ga, _ga_*). If you click Decline, Google Analytics doesn't load.

Our own measurement, with no cookies. A random visit id in your browser's sessionStorage (oap_sid), with a count of the pages seen in that visit (oap_seq), deleted when you close the tab. If you click Decline, we use the visit id only to count a blog article once per visit, never to connect the pages you view. After you click Accept, a random returning-visitor id in your browser's localStorage (oap_reader), kept up to 12 months; it also lets us recognize a returning reader on blog articles. On blog pages, your browser also notes which of our own links you followed to an article (oap_br_via — no id, nothing about you). We never use these to follow you on other websites, we never record your screen or what you type, and we don't use device fingerprinting.

Content from other companies.

• Our videos play from YouTube, in its privacy-enhanced mode (youtube-nocookie.com), and one plays from Vimeo. The video at the top of our homepage plays automatically.
• Our Instagram feed and live review widgets come from Elfsight. They load only after you click Accept, or if you choose to show them.
• Some pages show posts embedded from Instagram (Meta).
• Google's "preferred source" button (in our footer and on our blog) loads a script from Google on every page.

These companies may set their own cookies or similar storage and receive your IP address and the page you're on, under their own privacy policies: Google (including YouTube), Meta (Instagram), Vimeo and Elfsight.

You can change your cookie choice any time with the "Cookie choices" link at the bottom of every page, or by clearing this site's data in your browser and reloading the page. You can also block or delete cookies in your browser settings, and opt out of Google Analytics on every website with the Google Analytics Opt-out Browser Add-on. Declining cookies doesn't stop you from using any part of this website.

8. Text Messages

If you ask us to text you, we'll text you about your inquiry and your event. Message and data rates may apply. Reply STOP, or just tell us, and we'll stop texting you. We don't share your mobile number or your consent to receive texts with anyone for their own marketing.

9. How Long We Keep It

We keep inquiry and client records, including emails, files you send us, Aria chat transcripts and call recordings, for as long as we need them to work with you and for our business records, such as tax and accounting. We don't delete them automatically after a set time. Copies can also stay with our service providers, such as our email and voice providers, until they're deleted there.

If you ask us to delete your information, we'll delete it from our client records and, where we can, from our service providers, except what the law requires us to keep (for example, invoices). We keep a short record (your name, contact details, event date and venue, and the first message you sent us) only so that our system doesn't add you back from old emails or calls. If you ask us not to email you, we add your address to our do-not-email list so our promotional emails skip it.

Records from our own visit measurement (page views, visits and what was done during them, including the link to an inquiry) are deleted after 90 days. We keep only daily totals that don't identify anyone, such as how many people viewed a page each day.

10. Your Choices and Requests

You can ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop sending you marketing emails or texts. Email events@onairpros.com or call 310-200-1134. We may need to confirm it's you. We aim to respond within 45 days, and we won't treat you differently for asking.

California. The California Consumer Privacy Act doesn't currently apply to our business because of its size, but we honor these requests for everyone. Nevada. We don't sell personal information; you can still send us a request at events@onairpros.com.

11. Do Not Track

Browsers' "Do Not Track" signals have no common standard, so our website doesn't respond to them. If your browser sends a Global Privacy Control signal, we treat it as Decline for our own measurement. Choosing Decline on our cookie banner keeps Google Analytics off and limits our own measurement to anonymous page counts. Other companies whose content appears on our site (see Section 7) may collect information about your online activities over time and across different websites.

12. Children's Privacy

Our website and Aria are meant for adults. They're not directed to children under 13, and we don't knowingly collect personal information from children. If you believe a child has shared information with us, contact us at events@onairpros.com and we'll delete it.

13. Security

We use reasonable safeguards, such as encrypted connections, access controls and limited access, to protect your information, but no method is completely secure. Please don't send payment card numbers, passwords or ID numbers by chat, email or text.

14. Visitors Outside the United States

We're based in the United States and serve events in the US. Your information is processed in the United States, and our service providers may also process it in other countries where they operate.

15. Links to Other Websites

Our website links to other sites, such as Google, Yelp, Facebook, Instagram and YouTube. Their privacy practices are their own, and we encourage you to read their policies.

16. Changes to This Policy

We'll post any update on this page with a new effective date. If a change is significant, we'll say so at the top of this page.

17. Contact Us

If you have any questions or requests about this Privacy Policy, please contact us: